Let’s start off by clarifying that service desks are no longer solely for IT. IT Service Management has evolved into a broader Enterprise Service Management approach, one that encompasses the entire organization, not just IT alone.

On-Demand Webinar- Businesses today are beginning to realize that focusing on service excellence will provide the edge required to succeed in today’s increasingly competitive and dynamic business environment. Enterprise Service Management provides the model and tools to excel in the service area across all business service...