On-Demand IT departments commonly use an ITSM solution such as Microsoft Dynamics 365, Cherwell, and ServiceNow to track and manage requests for IT service.  However, there is little process in place to manage larger pieces of work, such as projects and programs, and to understand how...

"Do you have the bandwidth to work on the new Andromeda project?" Asking a colleague to support an upcoming project is an intrinsically difficult task. Some colleagues can’t say no, even when they are over-allocated. Others will automatically say no. They want to hold out for...