Wicresoft | Managed Services

Managed Services

If outsourcing is right for your business, make sure you have the right people.

DEDICATED TO YOUR BUSINESS

Wicresoft’s Carrier Service Provider Managed Services offering is designed to help CSP’s maintain their competitive edge by partnering with us, as we bring a sharp focus on helping solve our client’s business challenges. Since every dollar a corporation spends is scrutinized for maximum return, a company must ensure that it gets the most out of its human capital investments. Business partners need to be focused on helping reduce costs, improve reliability, optimize performance and move faster. The right partners can quantify the value they provide business in these terms.

Wicresoft is relentlessly focused on providing measurable value with every customer interaction. Our industry-leading Consultants are experts in helping to solve our partners’ most complex business issues with the confidence that comes from knowing that one is building a strong foundation for success. Partnering with a company who brings best-in-class expertise and an independent perspective to the table can make all the difference when the future of the business is at stake. Wicresoft brings a Managed Services powerhouse — defined by innovation, integrity and a deep-seeded knowledge of the service provider business. Wicresoft leverages these fundamental competencies to help service providers design and implement services that meet clients’ high standards as well as their Service Level Agreements (SLAs). (Please see attached Carrier Service Provider Managed Services Document)

The Carrier Service Provider Managed Services program at Charter Communications began in December of 2013. At the time that we began our discussions with the Time Warner Cable’s Commercial Engineering group, they were receiving approximately three thousand Commercial orders per month. There were many issues with the processing of the orders. Some of the issues were being caused by the Sales Engineer’s lack of training on how to properly write the orders, missing CLLI Code information, missed service turn up dates for their clients, incorrect circuit designs and re-work of orders at came in from the clients Salesforce system. (Please see attached Use Case and Flowchart)