Cities and local government support the needs of thousands of citizens. A city or country administration is typically small and busy focusing on critical functions, such as managing day to day operations and essential projects. Many systems are overwhelmed or simply lack the ability to field service calls from citizens requesting services or reporting outages. To meet the growing demand for citizen engagement without stretching the budget, Microsoft 311 is the solution.
Using Microsoft’s Dynamics PSA, Portal solutions and Project online, agencies can anticipate citizen needs, while ensuring real time reports of 311 issues are dealt with quickly and effectively.
Intelligent citizen self – service portal enables both reporting, centralized dissemination of information for an array of subject important to constituents.
Managing Demand through Common Governance and Control structure where the Public Works, Citizen Services department enables the public to submit notifications about issues with public infrastructure. Often using low cost self-service techniques Microsoft’s 311 Solution helps to reduce cost, while increasing citizen satisfaction.
Service by Microsoft Dynamics enables organizations to deepen customer loyalty by providing personalized, proactive, and predictive experiences across all channels. Agents are empowered with a single unified experience, enabling them to connect with customers effortlessly.
Citizens today demand a high level of transparency from their government. By consolidating information and effectively organizing it while providing effective tracking and search tools, workers are able to generate information and provide quick and accurate information to citizens. In order to provide this information, the government needs effective, secure back end tools that provide information classification and consolidation of information. By providing a common user experience with one consolidated view of each citizen including multiple agency interactions and a holistic view for managers you can improve the overall citizen experience and diminishing the need for multiple touches per citizen.
Before you contact our team, you can find answers to the most frequently asked questions in our Help Center.
Ready to learn more?
13810 SE Eastgate Way
Bellevue, Washington 98005
One Civic Center Dr, Suite 210
San Marcos, CA 92069
5 Revere Drive, Suite 200
One Northbrook Place
Northbrook, IL 60062
6136 Frisco Square Boulevard
Frisco, Texas 75034
1415 Highway 54
Durham, North Carolina 27707
21 Tanner Street
Haddonfield, New Jersey 08033
113-3855 Henning Dr
Burnaby, British Columbia V5C 6N3
36 Toronto Street, Suite 850
Toronto, Ontario M5C 2C5
Level 39, 385 Bourke Street
(03) 8459 2113
Edgerton Villa, 22-24 Edgerton Road, Huddersfield,
West Yorkshire, HD3 3AD
03707 551 515
Your personal and professional privacy is important to us. We recognize that data transparency is a growing concern for consumers, including the business professionals we serve. Rest assured, Wicresoft does not sell personal information and the data we do collect is used for the sole purpose of doing business with you.
Do Not Sell My Personal Information – Use Subject: “Do Not Sell My Personal Information”