Delivering exceptional customer experiences means that every interaction matters. Service by Microsoft Dynamics empowers agents with everything they need, at their fingertips, to deliver superior service—from one consolidated view—giving agents the opportunity to focus on their customers rather than on navigating multiple screens and systems.

Featured Solutions

Help Desk

Help Desk

Support the day to day operations of caring for your customers by providing unmatched customer care at a whole new level of engagement.

ITIL - Service Desk

ITIL - Service Desk

Improve IT processes and strategy through an ITIL ready service desk that improves collaboration and fits the needs of organizations of all sizes.

Enterprise Services

Enterprise Services

Support internal shared service teams by providing a service management tool that can help them manage and track their everyday service requests.

Feature Highlights

Offer Service Anytime - Anywhere.

Enable customer service engagements across web, social, chat, email, mobile, and phone, including customer self-service and social care. Provide channel context for personalized service with minimal customer effort.

Empower Agents. Wow Customers.

Empower agents with a single, unified experience to deliver fast, amazing customer service from a desktop or mobile device. Agents can access every source of information they need, across a diverse environment, to provide more personalized care. They can leverage guided resolution features, such as call scripting and policy adherence, and a process-driven user experience, all from a centralized view.

Make Customer Service Effortless.

Make it easy for customers to solve issues on their own. Provide a customizable online support portal that leverages an organized, searchable knowledgebase to deliver real-time updates, consistent answers to service questions, and product and service information and documentation.

Provide the Right Answers at the Right Time.

Easily connect the right person with the right knowledge at the right time to answer service needs. Empower customers and employees with unified knowledge to provide a single source of truth. Ensure that your knowledge is relevant, by simply capturing and publishing across your content channels, while measuring impact through rich analytics.

Engage On Your Customers' Terms.

Speed resolution of even the most challenging issues with instant access to support professionals and subject matter experts, across internal and external teams, with Yammer and Skype. Leverage the Social agent desktop capability and deliver social posts to the right agent using sentiment, keyword, and language, and help to ensure consistent social engagement.

Anticipate the Needs of Your Customers.

Identify trends, anticipate opportunities, and gain insight through dashboards, deep analytics, and powerful data visualization capabilities.

Professional Services

Your dedicated partner in maximizing work productivity and creating the shortest path to value.

  • Professional Services

  • Dedicated to creating the shortest path to value.

    • Strategy Workshops
    • FastTrack Packages
    • Premier Packages
    • Consulting Services

  • Education & Training

  • Hone your service management skills.

    • Wicresoft Academy
    • Role-based Learning Paths
    • On-demand Webinars
    • Instructor Led Courses

  • Customer Success & Support

  • Peace of mind with 24/7 support.

    • Access to Experts
    • Self Service Portal
    • Community
    • Knowledge Library

  • Optimization Services

  • Drive and support continuous improvement.

    • Service Desk Standup
    • Business Process Improvement
    • Staff Augmentation
    • Remote Administration

Latest Insights

We try our best to bring you up-to-date information on Service Management, industry news, and general trends.