Company values

Our actions are founded on these five central values.

Customer Experience

We put a “customer lens” on everything we do and persistently seek feedback to better serve them.

 

Beyond just customer success or satisfaction, we have an insatiable desire to enhance each customer’s experience as a whole.

Diversity, Equity & Inclusion

This is who we are. It’s part of our culture to honor, celebrate, and grow our diversity, equity, and inclusion as a team.

 

We seek to ensure fair treatment and equal access to opportunities and resources for all. We are building a culture of advocacy and pride in our diversity to form a more vibrant workplace.

Data Driven

We value responsible, informed decision-making. First, we rely on the data. Then, we leverage our experience and trust our instincts.

 

This data-driven mindset helps us make recommendations that our customers can depend on.

Forward Motion

We celebrate swift and agile decision-making by encouraging teams to debate. decide. do.

 

As problem-solvers we adapt to change and always find a way. From customer projects to personal development – we move things forward. That’s what we do.

Curiosity

By nature of what we do, we’re curious about new things, finding new ways, and developing new solutions for our customers.

 

A thirst for knowledge is a requirement of our hiring process. The ability to learn, adapt to, and welcome new practices and technologies is a guiding characteristic in all Wicresoft employees.

Social Responsibility

Recognize. Act. Progress.

Wicresoft is committed to doing what is right – for our clients, employees, and the communities they belong to. We believe in equality, democracy, absolute protection of human rights, and that doing our part to be the change is mission-critical to our culture. Our approach is simple: recognize where we can help, take action, and record progress.

2020 Report

  • Recognize

    • Identified need for investment in Diversity, Equity, and Inclusion both for our clients and internally.
    • Amid the social unrest, the company recognized a need for immediate funding of social justice organizations, including a way for Wicresoft to match employees personal contributions.
    • The company recognized the potential challenges faced by U.S. employees during the 2020 national election.
    • Need to clearly communicate our values and to our staff, customers, and the general public.
    • It came to leadership’s attention that the parental leave policy had not been updated in the U.S. for some time and did not do enough to support staff.

  • Act

    • DE&I Strategist role developed to both add DE&I advisory, solutions, and operations to our portfolio of offerings, and to internally set and achieve DE&I goals in terms of hiring and promoting.
    • Wicresoft Employee Donation Match Program developed and deployed.
    • Develop a way to encourage employees to volunteer their time to assist in the election process in 2020.
    • Worked across business units, under the direction of the CEO, to establish principles to work by.
    • Leadership reviewed the policies and revised to expand full-time employee paid leave for mothers and fathers across the organization.

  • Progress

    • DE&I Strategist hired
      DE&I Services developed
    • Matched 5Xs employee donations
    • US paid day off for 2020 national election declared.
    • Five core corporate values adopted.
    • Paid U.S. parental leave revised and expanded.

Employee Donation Match Program

We support organizations that reflect our strong ethical principles. Wicresoft’s Employee Donation Match program matches 1:1 donations made by employees to the following organizations.

  • The World Health Organization
  • American Civil Liberties Union
  • NAACP Legal Defense Fund
  • Cornerstones 50 (Washington D.C. area)

Employees are encouraged to nominate organizations that meet the following criteria:

  • Impact to Community org must focus on social justice, equality, and/or wellbeing within community
  • Connection to Employee employee must have been served by, or be an active advocate for, the organization
  • Aligned with Wicresoft aligns to Wicresoft’s position as a company
  • Vetted by Wicresoft all orgs must be deemed fit by Wicresoft

Wicresoft employees should send receipts of donation to dontate@wicresoft.com to initiate the match.

Environmental Sustainability + Economic Opportunity

With a largely remote workforce, we have less impact on the environment, and more impact on job opportunities in underserved communities.

 

By providing many of our full-time employees with the option to work from home, and equipment as needed, we are able to elevate our workforce with qualified talent who, due to systematic equalities or geographic lack of resources, may have struggled with access to tech jobs based on costly commutes or equipment requirements.

 

In locations where we do maintain physical locations, such as our two UK offices, our carbon footprint remains low with modest utilization of office space.

Social Responsibility Strategy and Regulations

As a constantly evolving organization with new acquisitions and operations in different jurisdictions we have centered our social responsibility initiatives around strong ethical principles and our code of conduct provided to all employees.

 

We ensure that everyone who works for Wicresoft benefits from a working environment in which their fundamental human rights are respected and anyone that we do business with also upholds these principles.

 

While we work toward official documented compliance with international regulations such as UN Universal Declaration of Human Rights and UN’s International Labour Organization, we can demonstrate through actions that we are committed to the principles of equality, democracy and we respect the human rights of people of all ages, ethnicity, color and religion.

Get in touch with us.

SAY HELLO! DON’T BE SHY.

Contact Customer Support

Before you contact our team, you can find answers to the most frequently asked questions in our Help Center.

supportdesk@wicresoft.com

Contact Us

Ready to learn more?

(425) 214-0614

contactus@wicresoft.com

Offices

Washington

13810 SE Eastgate Way
Suite 560

Bellevue, Washington 98005

California

One Civic Center Dr, Suite 210

San Marcos, CA 92069

Chicago

5 Revere Drive, Suite 200
One Northbrook Place

Northbrook, IL 60062

Dallas

6136 Frisco Square Boulevard
Suite 400

Frisco, Texas 75034

North Carolina

1415 Highway 54
Suite 215

Durham, North Carolina 27707

Philadelphia

21 Tanner Street
Suite 102

Haddonfield, New Jersey 08033

Canada

113-3855 Henning Dr

Burnaby, British Columbia V5C 6N3

 

36 Toronto Street, Suite 850

Toronto, Ontario M5C 2C5

Australia

Level 39, 385 Bourke Street

Melbourne, Australia

(03) 8459 2113

United Kingdom

Edgerton Villa, 22-24 Edgerton Road, Huddersfield,

West Yorkshire, HD3 3AD

03707 551 515

United Kingdom

Parkway Business Centre, Parkway, Deeside Industrial Park, Deeside

Flintshire, CH5 2Le

(44) 1244 288281

Privacy Policy

Your personal and professional privacy is important to us. We recognize that data transparency is a growing concern for consumers, including the business professionals we serve. Rest assured, Wicresoft does not sell personal information and the data we do collect is used for the sole purpose of doing business with you.

 

Do Not Sell My Personal InformationUse Subject: “Do Not Sell My Personal Information”

 

Wicresoft Privacy Policy

 

For questions/requests about our privacy policy or your personal data, email us at privacy@wicresoft.com